Small Business Guide: Response & Recovery
What is an incident?
The NCSC define a cyber incident as unauthorised access (or attempted access) to a organisation's IT systems. These may be malicious attacks (such as denial of service attacks, malware infection, ransomware or phishing attacks), or could be accidental incidents (such as damage from fire/flood/theft).
If you are experiencing a live incident, call Action Fraud immediately on 0300 123 2040 and press 9 on your keypad. This will allow your call to be dealt with as a priority and your live incident will be triaged over the phone. Next your incident will be passed to the National Fraud Intelligence Bureau (NFIB) who will review your report and conduct a range of enquiries, it may then get passed to the relevant police agency. You will be kept informed of the status of your report.